At Cap Club, we want to ensure your drops arrive quickly and securely. Please review our logistics, delivery
timelines, and strict return guidelines below before completing your purchase.

1. SHIPPING & DELIVERY

We work with trusted local courier networks to handle your orders efficiently across Lebanon:
• Processing Time: Orders are typically processed, packed, and prepared for dispatch within 24 to 48
hours.
• Delivery Timeline: Domestic delivery across Lebanon generally takes 2 to 5 business days, depending on
your region.
• Courier Coordination: Once your package is dispatched, the courier service will contact you via a phone
call or WhatsApp message to coordinate your exact drop-off timing. Please ensure your contact details are
accurate at checkout.

2. RETURNS & EXCHANGES

We take extreme pride in the quality, structure, and clean aesthetic of our headwear drops. If you need to
request a return or exchange, it must satisfy our rigid quality control standards:
CRITICAL CONDITION REQUIREMENT: To be eligible for a return or an exchange, the product must be
100% in its original condition. It must be completely unused, unworn, unwashed, and free of any marks,
scents, makeup stains, or alterations. All original tags, structural inserts, packaging, and stickers must be
completely intact and undamaged.

• Timeframe: Return or exchange requests must be initiated within 7 days of receiving your package.
• Inspection Policy: Every returned item undergoes a thorough inspection upon arrival. Cap Club reserves
the absolute right to reject any return or exchange if the item shows even minor signs of wear, styling,
sweat marks, or panel deformation.
• Delivery Fees: Unless a product arrives damaged or defective from our end, the customer is fully
responsible for any additional courier/shipping fees associated with processing the return or exchange

3. DAMAGED OR FAULTY ITEMS

If your cap arrives damaged or with a rare manufacturing defect, please notify us immediately within 24 hours
of delivery. Send a clear photo or video of the issue to our official channels, and we will arrange a
complimentary replacement at no extra delivery cost to you.

4. NEED ASSISTANCE?

To initiate a return, check your order status, or ask a question about an upcoming drop, reach out to us
directly:

Instagram DM: @capclub.lb

Email Support: info@capclublb.com

WhatsApp: 76449422